General Terms and Conditions

General Terms and Conditions

General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as "GTC") regulate the terms of use for the accommodation and related services (hereinafter referred to as "Service") provided by the Service Provider. The address of the accommodation provided by the Service Provider is 2481 Velence, Csongor Street 8/A (hereinafter referred to as "Accommodation"), operated by Bálint Tamás and Dr Zsifkó Mariann (hereinafter collectively referred to as "Service Provider").

By accepting these GTC, the Service Provider enters into an accommodation service contract with the contracting party or parties (hereinafter collectively referred to as "Guest"). The Service Provider only engages with the Guest and does not accept requests, instructions, contract modifications, or cancellations from any other persons.

Any contractual terms differing from these GTCs are only applicable with the prior written consent of the Service Provider. The provisions of these GTCs also apply to individuals using the Service together with the Guest.

Reservation and Contract Formation

The Service Provider accepts reservations via email. A reservation is only considered accepted once the Service Provider has sent written confirmation via email. In response to a verbal or written inquiry, the Service Provider always provides a written offer to the Guest.

When making a reservation via email, the Guest must provide the reservation period, personal details required for contract formation, and contact information (phone number, email address). The Service Provider will send a confirmation email to the provided email address, which includes the offer, the service fee, and payment terms. The offer is valid for 48 hours from the time it is sent. If the Guest does not accept the offer within this period, the offer expires.

The Service Provider is not responsible for ensuring email delivery or any damages resulting from undelivered emails or emails ending up in the spam folder. Verbal or phone confirmations from the Service Provider do not constitute an offer, and verbal reservations, agreements, modifications, or verbal confirmations do not qualify as a contract.

The accommodation service contract (hereinafter referred to as "Contract") is formed when the Guest accepts the written offer sent via email. This Contract is considered a written agreement, and by entering into it, the Guest explicitly agrees to these GTC.

The Service Provider requires an advance payment as specified in the confirmation email. The advance payment is 50% of the total reservation and service fee. The Guest must transfer the advance payment within one day from the reservation date (but no later than 14 days before arrival) to the Service Provider’s bank account at OTP Bank (Account Number: 11773470 05129157 00000000, Account Holder: Bálint Tamás). The reservation number must be referenced in the transfer. The advance payment confirms the booking.

Failure to pay the required advance payment on time allows the Service Provider to unilaterally terminate the Contract with immediate effect, cancelling both the offer and service obligation. If the advance payment is not made, the Contract remains valid unless the Service Provider explicitly terminates it in writing. In such cases, cancellation fees as specified in these GTCs apply if the Guest cancels or fails to check in on time.

The Contract formed under these GTCs allows the Guest to use the Service for the fixed period specified in the confirmation.
If the Guest checks in but leaves the accommodation permanently before the reservation period ends, the Service Provider is still entitled to the full-service fee. After checking out early, the Guest may only return with the written consent of the Service Provider and must pay again for the remaining duration. The Service Provider is entitled to make the prematurely vacated accommodation available for other Guests through its booking system. Any contract modifications or amendments require a written agreement signed by both parties.
Extending the reservation period after check-in is subject to availability and the Service Provider’s written approval.
Group Reservations

For group reservations, the Service Provider only engages with the person who made the reservation. This person is responsible for submitting requests, including full or partial cancellations, on behalf of the group. Any statements made by other group members are invalid. The Service Provider enforces any penalty fees against the booking individual.

For group reservations, the advance payment must be made in a single transaction. The advance payment receipt is issued in the name of the booking person. The final invoice will also be issued in the name of the booking person or the company they specify. Group advance payments and final invoices cannot be paid using SZÉP cards. Payment must be made via bank transfer or in cash.

If a group member wishes to have the final invoice issued in their company's name, they must inform the booking person before the advance payment is made. In such cases, the Service Provider removes the person from the group reservation and treats their booking as an individual reservation. The booking person must then provide the guest’s name, address, email, and phone number separately. The guest must pay their advance payment independently of the group. If paying by bank transfer, the reference field must include the reservation number. The Service Provider issues a single final invoice for the group, which can only be in the name of the person or company to whom the advance payment receipt was issued.

Check-in and Accommodation Handover

Unless otherwise agreed, the Guest is entitled to check in and take possession of the Accommodation between 2:00 PM and 7:00 PM on the day of arrival. The Guest must check out and vacate the Accommodation between 8:30 AM and 10:00 AM on the last day of the reservation period. The Service Provider provides the Guest with a valid PIN code for the reservation period, which allows access to the Accommodation. After entering, the Guest must contact the Service Provider by phone and be available for the mandatory data recording.

If the Guest does not arrive by 8:00 PM on the agreed day and has not informed the Service Provider of a later arrival, the Service Provider has the right to cancel the contract. If the Guest has paid a deposit, the room will be held until 9:00 AM the next morning.

Extending the stay requires prior approval from the Service Provider. Early check-in and late check-out are possible with the Service Provider's prior approval and payment of an hourly convenience fee, as indicated at the Accommodation.

Cancellation Policy

The Guest may cancel the reservation only in writing via email. Cancellation or modification of the reservation can be made without penalty until 11:59 PM on the 30th calendar day before arrival ("Penalty-Free Period"). In this case, any deposit paid will be fully refunded.

For cancellations within 30 days of the reservation period ("Penalty Period"), the Service Provider is entitled to a penalty fee as follows:
- 30 to 15 days before arrival: 30% of the total service fee
- 15 to 3 days before arrival: 50% of the total service fee
- Within 3 days before arrival: 100% of the total service fee

By entering into the contract, the Guest expressly agrees that any penalty fees will be deducted from payments already made and acknowledges that these are considered liquidated damages, waiving any right to claim a reduction of the penalty.

With the Service Provider’s prior written approval, the Guest may modify the reservation period once, for a fee of 5,000 HUF, without incurring a penalty. Cancellation policies for reservations made through third-party booking platforms may differ from these terms.

Prices

Prices listed on the Service Provider’s website apply per night for the entire property, regardless of the number and age of guests, with a maximum occupancy of 6 persons per night. Prices are indicative and subject to change. Additional services and fees are listed at the Accommodation.

Once a reservation is confirmed in writing by the Service Provider, the price cannot be changed. The Service Provider displays the gross service fee, including VAT and a breakdown of VAT and tourist tax. Prices include VAT but exclude the tourist tax, which must be paid on-site. If tax laws change, the Service Provider reserves the right to pass on additional costs to the Guest.

The listed prices include the standard cleaning fee. If excessive cleaning is required after the Guest’s stay, a 10,000 HUF surcharge will apply. A designated parking space is available for the Accommodation. Guests may park there or in public areas nearby free of charge, subject to availability.

Payment

The Service Provider issues a deposit invoice at the time of booking, which must be paid via bank transfer by the deadline specified on the invoice. The remaining balance must be paid either by bank transfer at the same time as the deposit or in cash upon check-out. Payment is considered complete once credited to the Service Provider’s bank account. Deferred payment is only possible with prior written approval, in which case the Guest must also pay late interest based on the central bank base rate plus 8 percentage points.

The Guest must pay in the currency specified on the invoice. Any discounts apply only if expressly confirmed in writing by the Service Provider. The Guest bears all transaction fees related to payment.

Pets and Smoking

Due to the design of the Accommodation, pets are not allowed.
Smoking is strictly prohibited inside and outside the Accommodation, as well as within a 20-meter radius. Violation of these rules will result in a 10,000 HUF cleaning fee and liability for any fines imposed on the Service Provider due to the violation.

Immediate Termination of Contract

The Service Provider may immediately terminate the contract and require the Guest to leave if:
The Guest violates the House Rules.
The Guest fails to pay the required deposit on time.
The Guest engages in inappropriate, disruptive, threatening, offensive, or otherwise unacceptable behaviour toward staff, neighbours, or others.
The Guest shows symptoms of an infectious disease.
The Guest is under the influence of alcohol or drugs and exhibits inappropriate behaviour.
The Guest causes damage to the property or furnishings.
A force majeure event prevents the fulfilment of the contract.

Immediate Termination of Contract

The Guest has the right to use the Accommodation and its basic services as intended during the reserved period. Complaints regarding the service or Accommodation can be submitted by phone or email during the stay. Complaints after check-out will not be considered. The Service Provider will investigate complaints and take reasonable action.

Immediate Termination of Contract

The Guest must pay for the services in full and on time. The Guest may only use electrical appliances necessary for travel.Waste must be disposed of in the designated bins. The property has a selective waste collection system, with separate bins for glass and plastic outside.

Furniture must not be removed from the rooms or building. The Guest is fully responsible for any damages caused by them or their accompanying persons.

Minors under 14 years of age must be supervised by an adult at all times. The Guest is liable for any consequences of non-compliance.

Smoking inside the rooms will result in an extra 50,000 HUF cleaning fee.

Immediate Termination of Contract

The Guest is responsible for any damages caused by them or their accompanying persons, as regulated by the Hungarian Civil Code (Ptk. 6:518 § – 6:527 §).

Immediate Termination of Contract

The Service Provider may cancel the contract at any time before check-in without penalty. Insuch cases, any payments made by the Guest will be refunded in full, but the Service Provider is not obligated to provide alternative accommodation or compensation for any related costs.

The Service Provider has a lien on the Guest’s belongings brought into the Accommodation to secure outstanding payments. Until this lien is satisfied, the Service Provider may prevent the removal of such items. However, personal departure from the property is unrestricted.

Immediate Termination of Contract

The Service Provider must make the Accommodation available during the reserved period and address any complaints appropriately. The Service Provider is not responsible for arranging travel to the Accommodation or any transfers. If separately agreed in writing, a transfer service may be provided for an additional fee.

Immediate Termination of Contract

The Service Provider is liable for damages to items that the Guest has placed in the designated areas of the Accommodation, in their room, or entrusted to an employee of the Service Provider who could reasonably be considered authorized to receive them. The compensation amount is limited to a maximum of twice the daily room rate.

The Service Provider is only liable for securities, cash, and other valuables kept at the Accommodation if they have been explicitly accepted for safekeeping based on a prior written request.

The Service Provider does not guard the Guest's vehicle and assumes no responsibility for any damage to the vehicle or the belongings left inside it.

The Service Provider is exempt from liability if the Guest does not immediately notify them upon becoming aware of the damage.

Immediate Termination of Contract

The Service Provider is required to comply with the laws regarding the protection of personal data and the disclosure of public information while fulfilling its contractual obligations. The Service Provider manages personal data in accordance with applicable regulations, ensures their security, and implements the necessary technical and organizational measures to comply with legal requirements. Personal data is used solely for contract fulfilment and billing purposes.
For more detailed information, please refer to the Aurora Apartment Privacy and Data Management Policy.

Immediate Termination of Contract

Circumstances beyond the control of both the Service Provider and the Guest that are unforeseeable qualify as force majeure events, exempting them from liability for breach of contract. However, as the COVID-19 pandemic has been a known and ongoing situation for years, the Guest is not exempt from liability or penalty payments due to illness caused by the coronavirus.

Immediate Termination of Contract

Any disputes arising from the contract should first be resolved through negotiations. If negotiations do not lead to an agreement within 15 days after the written communication of the dispute, the case will fall under the jurisdiction of the Székesfehérvár District Court or the Székesfehérvár Regional Court.

Immediate Termination of Contract

The entire content of the Service Provider’s website, including photos, illustrations, and logos, is protected by copyright law due to its unique and original nature. Any use of these materials requires the prior written consent of the Service Provider.

Immediate Termination of Contract

By entering into the accommodation contract, the Guest acknowledges that they have read, understood, and agree to the terms and conditions outlined above.

The Service Provider informs the Guest that any matters not regulated in these general terms and conditions shall be governed by the Civil Code and the specific terms agreed upon in the contract between the Guest and the Service Provider.

Dated: October 16, 2024

Operators: Dr. Mariann Zsifkó, Tamás Bálint